Help Center

 

1. Are your items brand new?

All items are guaranteed brand new. We do not sell any used items, or factory defects.

 

 

If you find the products you received is not the same as the ordered one, please sent a picture of the items to our email, after confirmation it, we will give you exchange.

 


2. Which methods of payment do you accept?

Westerunion ,Paypal can accepted on our website.


3. How will you ship my items?

We ship all items through courier services to your door. You will receive a tracking number so you can track the progress of your shipment.


4. Do you ship the items internationally?

We ship items anywhere in the world. We uses EMS / DHL/FAXDE for all of our shipments. We always ship within 6-9 workdays and guarantee the arrival of all of our shipments. Please contact us if your shipment is not received in a timely manner after receiving your tracking information. We have worked with these companies for a long time and guarantee your shipment.


5. How long can I receive items? 
It usually needs 7-10 business days to delivery. If you don't your item over FIFTEEN days please contact us and we will check for you.


6. What are the return, exchange, refund policies?

We offer a full money back guarantee on returned within 9 days of receipt. This refund does not include the cost of shipping. We also guarantee that items will not be seized by customs. If a customs officer seizes your merchandise we will replace them once. Refunds are issued in the same form in which the original payment was made and may take up to 9 business days after the receipt of goods.


7. Do you charge sales tax?

No, we will send the goods as a gift to you or mark less amount of the postage, so you would not or less to pay the sales tax.


8. What should I do, if I don??t receive my goods that I order from your company?

If your packages had been in customs for more than 12 days, we would attempt to have them released. If can't, we would resend you 50% of your original order.


9. How to get your wholesale price?

We are focusing on wholesaling the goods worldwide. You can set up a trial order to inspect the high quality of our products and our best service. Any dissidence, please consults with our sales staff.


10. Are all products showed in the website?

We are not putting every item of the uggs boots on this site now. If you are looking for other style which is not displayed on our site,please tell us which one you like, and we can supply most of them to you.


11. How to know whether the products you ordered has been sent or not.

After we receipt your payment, we will send the products which you ordered to you within 24-36 hours, Please note check your email, also we will send the parcel tracking number to your email, you can check the mailing status of products through the tracking number.


12. How About cancel the order and refund

If you want to cancel your order and refund, we need to deduct 30% of the payments in the amount, because it is the credit card companies handling charges from us.


13. If we send the wrong item, you should take a picture of the item sent to our email first.



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